Customer Service
We’re happy to help! Email us at support@decocases.com or call or text 210-642-0099, Monday-Friday 9AM-4PM Central Time.
Where’s My Order?
Check your order anytime with your order number and email address.
Common Questions
How long will it take to get my order?
Each order is made just for you, so it goes into our production queue first. Orders typically ship within 2-3 business days, and Standard Shipping takes 5-7 days after that.
My tracking says delivered, but I can’t find my package. What should I do?
First, check around your home, mailbox, porch and with neighbors, and give it 24 hours, since packages are sometimes marked delivered a little early. If it still hasn’t turned up, contact your local carrier to have them trace the GPS delivery point. We pay for insurance on your package that gives you protection and the right to file a claim with the carrier for reimbursement if they lose your package. We are not responsible for lost or stolen packages.
What if my order arrives damaged, or I received the wrong item?
We’re so sorry if that happens! Contact us within 2 business days of delivery at support@decocases.com with the subject line ARRIVED DAMAGE or WRONG ITEM, and include a photo of the item you received. We’ll gladly send a replacement as soon as possible.
Can I return or exchange my order?
Because every order is made just for you, we can’t accept “change of mind” returns or exchanges. But if you found a new design you love after placing your order, we’re happy to give you a discount on your next order! Email us with the subject line I WANT ANOTHER and include your previous order number.
If you have any other concern about your item, contact us within 14 days of delivery. For full details, please see our Refunds & Returns policy.
For more answers to frequent questions, see our FAQs Page.