FAQs

Every DECO case is made for one specific phone model, with precise cutouts for the ports, buttons and cameras. On any case, choose your phone from the Phone Model menu before adding it to your cart. You can also shop every design for your phone from the Shop by Device menu.

Not sure which model you have? On an iPhone, go to Settings > General > About. On a Samsung Galaxy or Google Pixel, go to Settings > About phone.

Our order system sends your order to the production queue almost immediately, so unfortunately we cannot cancel an order once it’s placed. Within about 1 hour of ordering, we can still change the shipping address.

If you discover your shipping address is wrong, contact us IMMEDIATELY at support@decocases.com with the subject line SHIPPING ADDRESS CHANGE, or call or text 210-642-0099. We’re sorry, but orders placed on weekends cannot be changed.

For your security, we can’t add charges to an order after it’s placed. Just place a new order for the extra item. Remember, orders of $60 or more ship free!

We accept all major credit and debit cards, PayPal, and Afterpay, which lets you split your purchase into 4 interest-free payments. Our checkout is secure and encrypted, and your card details are handled by our trusted payment processors. We never see or store your full card number.

Yes! Save 10% on your first order with coupon code WELCOME. Valid for one order, only one coupon code can be used per order, and codes can’t be combined with other promotions.

Tough Cases have a hard polycarbonate shell over a flexible TPU liner for dual-layer protection from everyday drops and bumps, with a high-gloss finish.

MagSafe Cases give you the same impact-resistant protection with magnets built in, so they snap right onto MagSafe chargers, wallets, grips and car mounts.

Flexi Cases are slim and lightweight, made from flexible, shock-absorbing TPU with a soft matte finish, for when you want style without the bulk.

Yes! Our Tough and Flexi cases work with wireless charging, so there’s no need to take your case off. Our MagSafe Cases have built-in magnets that work with MagSafe chargers and accessories. Magnetic hold with non-Apple chargers can vary.

Our designs are printed edge to edge with a high-gloss, UV-protected finish that resists fading, so your case stays bright and beautiful. Like anything you carry every day, it will show some normal wear over time.

Wipe it with a soft, damp cotton or microfiber cloth. Add a drop of mild dish soap if needed, and avoid harsh chemicals.

We sure do! Most of our designs come as a matching Phone Grip & Stand, MagSafe Power Bank and AirPods Case. Look for Complete your set on any case to add them in one click.

Every DECO product is designed and printed in the USA. Orders are produced at our partner production facilities and shipped from our fulfillment centers in Texas, Georgia, Wisconsin, Kentucky, Pennsylvania and New York.

Each order is made just for you, so it goes into our production queue first. Orders typically ship within 2-3 business days, and Standard Shipping takes 5-7 days after that.

Standard Shipping is a flat $4.95 on orders under $60, and FREE on orders of $60 or more. See our Shipping Policy for all the details.

Not at this time. We only ship within the USA.

As soon as an item or your entire order ships, we’ll send you a shipping confirmation email with your tracking information. You can also check anytime on our Track My Order page with your order number and email address.

Please note that it can take up to 48 hours for the carrier’s website to show your tracking details and delivery estimate.

We have fulfillment centers across the USA to ensure the fastest shipping possible, and our products are made at different facilities depending on the current volume of orders. If you ordered more than one type of item, like a phone case and a matching power bank, they may ship separately, from different locations, in separate packages with their own tracking numbers.

First, check around your home, mailbox, porch and with neighbors, and give it 24 hours, since packages are sometimes marked delivered a little early. If it still hasn’t turned up, contact your local carrier to have them trace the GPS delivery point. We pay for insurance on your package that gives you protection and the right to file a claim with the carrier for reimbursement if they lose your package. We are not responsible for lost or stolen packages.

We’re so sorry if that happens! Contact us within 2 business days of delivery at support@decocases.com with the subject line ARRIVED DAMAGE or WRONG ITEM, and include a photo of the item you received. We’ll gladly send a replacement as soon as possible.

Because every order is made just for you, we can’t accept “change of mind” returns or exchanges. But if you found a new design you love after placing your order, we’re happy to give you a discount on your next order! Email us with the subject line I WANT ANOTHER and include your previous order number.

If you have any other concern about your item, contact us within 14 days of delivery. For full details, please see our Refunds & Returns policy.

We’d love to help! Email us at support@decocases.com with what you have in mind, the quantity and the phone models you need, and we’ll get back to you.