Shipping Policy

Our goal with every order is to have your new DECO case delivered quickly and safely. Here’s some information you need to know about how your order is made and shipped.

Where We Ship

We currently ship only within the USA.

Shipping Rates

FREE Standard Shipping on orders of $60 or more
$4.95 flat rate Standard Shipping on orders under $60

Production & Delivery Times

Every DECO order is made just for you. As soon as you place your order, it goes into the production queue at one of our fulfillment centers in Texas, Georgia, Wisconsin, Kentucky, Pennsylvania or New York.

Production: orders typically ship within 2-3 business days.
Standard Shipping: 5-7 days after your order ships.

Business days are Monday through Friday, not including holidays. During busy holiday seasons throughout the year, production and carrier times can run a little longer, so if you’re ordering gifts, please order early. DECO cases do make wonderful gifts.

Multiple Packages

We have fulfillment centers across the USA to ensure the fastest shipping possible. Our products are made at different facilities depending on the current volume of orders. If you order more than one type of item, like a phone case and a matching power bank, they may ship separately, from different locations, in separate packages with their own tracking numbers.

Tracking Your Order

As soon as an item or your entire order ships, we’ll email you a shipping confirmation with your tracking information. You can also check anytime on our Track My Order page with your order number and email address.

Please note that it can take up to 48 hours for the carrier’s website to show your tracking details and delivery estimate.

Shipping Address Changes

Please double-check your shipping address at checkout. Because orders go into production almost immediately, we can only change a shipping address within about 1 hour of ordering. Contact us IMMEDIATELY at support@decocases.com with the subject line SHIPPING ADDRESS CHANGE, or call or text 210-642-0099. We’re sorry, but orders placed on weekends cannot be changed.

If a package is returned as undeliverable because of an incorrect or incomplete address, please contact us at support@decocases.com with the subject line RETURNED UNDELIVERABLE, and as soon as we receive the returned item, we’ll resend it to your correct and verified address.

Lost or Missing Packages

If your tracking says delivered but you can’t find your package, please check around your home, mailbox, porch and with neighbors, and give it 24 hours, since packages are sometimes marked delivered a little early. If it still hasn’t turned up, contact your local carrier to have them trace the GPS delivery point. We pay for insurance on your package that gives you protection and the right to file a claim with the carrier for reimbursement if they lose your package. We are not responsible for lost or stolen packages.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 2 business days of delivery at support@decocases.com with the subject line ARRIVED DAMAGE or WRONG ITEM, and include a photo of the item you received. We’ll gladly send a replacement as soon as possible. For full details, please see our Refunds & Returns policy.

Questions?

We’re here to help! Email us at support@decocases.com or call or text 210-642-0099, Monday-Friday 9AM-4PM Central Time.

Last Updated: October 3, 2026